Update - We are still waiting for data from our partner. As soon as it gets delivered, we will process it.
Jul 17, 2026 - 09:31 CEST
Monitoring - Our partner has implemented a fix for the issue. We are monitoring the recovery and expect CARO file delivery to progressively resume.
Jul 16, 2026 - 11:19 CEST
Update - We are in contact with the provider to receive the credit card statements.
Jul 14, 2026 - 09:18 CEST
Identified - Since 1 July, credit card statements have not yet been delivered to end customers due to a delay from our provider.
Jul 08, 2026 - 08:57 CEST
Resolved -
This incident has been resolved.
Jul 20, 11:30 CEST
Identified -
Due to a technical issue, Voila services are currently unavailable. Our teams are actively working to resolve the issue and restore service as quickly as possible. We apologize for the inconvenience and thank you for your patience.
Jul 20, 09:54 CEST
Jul 19, 2026
No incidents reported.
Jul 18, 2026
No incidents reported.
Jul 17, 2026
Unresolved incident: CARO Credit Card Statement delivery issue..