Resolved -
This incident has been resolved.
Jul 23, 10:17 CEST
Update -
We are in contact with our partners and have received confirmation that all remaining issues are expected to be resolved by tomorrow morning. We continue to monitor the situation closely.
Jul 22, 11:04 CEST
Update -
We are still waiting for data from our partner. As soon as it gets delivered, we will process it.
Jul 17, 09:31 CEST
Monitoring -
Our partner has implemented a fix for the issue. We are monitoring the recovery and expect CARO file delivery to progressively resume.
Jul 16, 11:19 CEST
Update -
We are in contact with the provider to receive the credit card statements.
Jul 14, 09:18 CEST
Identified -
Since 1 July, credit card statements have not yet been delivered to end customers due to a delay from our provider.
Jul 8, 08:57 CEST